Refund and Returns Policy

Shipping Rates
•We offer free shipping across India for all prepaid orders. For COD orders an additional fee of Rs. 50 is applicable.

Note: In some areas, an extra fee of Rs 50 is charged due to courier restrictions.

Order Processing
•We strive to fulfill orders as soon as you place them. In most cases, your order will be expected to be dispatched within 2-3 business days. Our business days are Monday-Saturday.

Shipping Time
•For most serviceable pin codes, we try to deliver within 5-7 days.

There could be a possible delay of 2-3 business days in delivery in case of unforeseen circumstances. 

5-DAY RETURNS/ EXCHANGE
•Items purchased from us are eligible for return/exchange, if request is raised within 5 days of delivery.

•If you receive damaged product, you need to raise return request within 24 hours. Any request after that will not be considered.

• The process of return may take 5-7 days to complete.

•In case you return/Exchange one product, you will be charged Rs 75 as courier handling charges. 

•Incase you want to return/exchange more than 1 product, you will be charged Rs 50 per product.

•In case the courier comes back to us because of incomplete/incorrect  details given by the customer, he will be charged Rs 75 as shipping charges for single product and Rs 50 per product in case of more than one product.

RETURNS POLICY
•Customers can raise a return request within 5 days after an order has been delivered by mailing us at support@theghazistore.com or by filling the return request form on our website.
•Once your return request is verified by our support team reverse pickup will be initiated from our end.
•If you have received a defective product, send us images at support@theghazistore.com and we will get back to you. Once they are verified by our support team the refund will be provided.
•Any refund will be processed into your bank account.

Note: Refund to your Bank account will take upto 7-10 days. 

•In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed, or soiled.
•If the reverse pick up service to your address Pincode is not available we would ask you to process the Self-Shipping / Self Courier to return us the product.

TERMS & CONDITION FOR REFUND
•Any refund will be processed into your bank account.

Note: Refund to your Bank account will take upto 7-10 days. 

•We update our customers via email once we initiate the refund procedure.
•If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
Defective/ Damaged in transit – Once confirmed by the Customer Care Team the refund will be provided.
Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund.

CANCELLATION
•Orders can be cancelled from our end  if you provide incomplete address. 

•For prepaid orders, if the order is cancelled after 24 hours, Rs 100 will be deducted from the product amount. 

REFUND ON PREPAID ORDERS

•Any refund will be processed into your bank account.

Note: Refund to your Bank account will take upto 7-10 days. 

•For prepaid orders, if the order is cancelled after 24 hours, Rs 100 will be deducted from the product amount. 

WHEN REFUND IS NOT APPLICABLE
•For products on deeply discounted or on clearance sale.
•If the product returned is soiled, damaged or altered.

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